Terms of service

SECTION 1 — ELIGIBILITY AND ONLINE STORE TERMS

By using this site, you confirm that you are at least 18 years of age.

You agree not to use our products or services for any illegal or unauthorised purpose, nor violate any applicable laws in your jurisdiction.

We reserve the right to refuse service to anyone at any time for any reason.

A breach of any of the Terms may result in immediate termination of your access to our Services.

SECTION 2 — PRODUCT INFORMATION AND SUPPLEMENT DISCLAIMER

Products sold by Fibes Co. are intended for nutritional and dietary purposes only.

Information provided on this website is for general informational and educational purposes only and is not intended as medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Fibes Co. products are not registered therapeutic goods and have not been evaluated by the Therapeutic Goods Administration.

You should consult a qualified healthcare professional before using any dietary supplement, particularly if you:

  • are pregnant or breastfeeding

  • have a medical condition

  • are taking medication

  • have allergies or sensitivities

Individual results may vary.

Reliance on any information provided on this website is solely at your own risk.

SECTION 3 — PRODUCT USE AND RESPONSIBILITY

By purchasing or consuming our products, you acknowledge that:

  • dietary supplements may affect individuals differently

  • you are responsible for ensuring products are suitable for you

  • you have reviewed ingredient and allergen information where provided

Fibes Co. shall not be responsible for adverse reactions resulting from misuse, allergies, or failure to follow instructions.

If you experience adverse effects, discontinue use and seek medical advice.

SECTION 4 — PRICING, PRODUCTS, AND AVAILABILITY

Prices for our products are subject to change without notice.

We reserve the right to:

  • modify or discontinue products

  • limit sales by person, region, or jurisdiction

  • cancel orders where necessary

We are not liable for any modification, price change, suspension, or discontinuation of products.

SECTION 5 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us.

This may include orders that appear to be placed by resellers, distributors, or fraudulent actors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our store.

SECTION 6 — SHIPPING AND DELIVERY

Delivery times are estimates only.

Fibes Co. is not responsible for delays caused by:

  • courier services

  • customs processing

  • incorrect shipping information provided by customers

  • events outside our reasonable control

Risk in products passes to the customer upon delivery to the shipping carrier.

Customers are responsible for ensuring shipping details are accurate.

SECTION 7 — USER CONTENT AND SUBMISSIONS

If you submit reviews, feedback, suggestions, or other content to us, you agree that we may use, edit, publish, and distribute such content in any medium without restriction or compensation.

We are under no obligation to:

  • maintain submissions in confidence

  • respond to submissions

  • pay compensation for submissions

SECTION 8 — INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • branding

  • product names

  • designs

  • text

  • graphics

  • logos

  • images

is the intellectual property of Fibes Co. and may not be reproduced, copied, or used without written permission.

SECTION 9 — ERRORS AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to product descriptions, pricing, promotions, or availability.

We reserve the right to correct any errors and update information or cancel orders if necessary.

SECTION 10 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Fibes Co. shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

However, nothing in these Terms excludes, restricts, or modifies rights that cannot be excluded under the Australian Consumer Law, enforced by the Australian Competition and Consumer Commission.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, our liability is limited to:

  • replacement of the product, or

  • refund of the purchase price.

SECTION 11 — INDEMNIFICATION

You agree to indemnify and hold harmless Fibes Co., its directors, employees, and affiliates from any claim or demand arising from:

  • misuse of our products

  • violation of these Terms

  • breach of any law or rights of a third party.

SECTION 12 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.

SECTION 13 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting to the website.

Your continued use of the website constitutes acceptance of any changes.

SECTION 14 — CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

hey@fibes.co