Privacy policy

Fibes Co. Privacy Policy

Last Updated: July 24, 2026

Fibes Co. ("we", "us", or "our") operates the website fibes.co. We are committed to protecting your privacy while providing you with high-quality dietary fibre supplements. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the Australian Privacy Act 1988 and other applicable global standards.

1. 3rd Parties & Service Providers

To deliver your high-quality fibre supplements and manage our operations, we partner with specialized third-party service providers. We only share the minimum data required for them to perform their functions:

  • Platform & Store Infrastructure: Shopify hosts our store, manages customer accounts, and securely processes order data.

  • Payments & Subscriptions: We use secure payment gateways (such as Stripe, PayPal, or Apple Pay) to process transactions. For recurring orders, subscription details are managed via Loop Subscriptions. We do not store full credit card details on our servers.

  • Fulfilment & Logistics: We share your contact, shipping, and order details with our warehousing and shipping software partners (including ShipStation) and courier services (such as Australia Post) to fulfil and track your deliveries.

  • Customer Reviews & UGC: If you submit a product review, it is processed via our review partner (Judge.me). Reviews, verified buyer badges, and uploaded images/media may be publicly displayed on our site.
  • Marketing & Analytics: We use tools like Klaviyo (for email/SMS), Google Analytics, Posthog and Meta Ads (Facebook/Instagram) to understand how users interact with our site measure campaign performance (via UTM parameters and attribution tags), and serve relevant advertising.

2. Cookies & Tracking Technologies

Our website uses "Cookies" to improve your experience. These are small data files placed on your device.

  • Necessary Cookies: Required for basic site functions (like keeping items in your cart).

  • Marketing Cookies: Used to show you relevant Fibes Co. ads on other platforms (like Instagram or Google).

  • Performance & Product Analytics: We collect usage data, session insights, and UTM attribution parameters (using tools like PostHog and Google Analytics) to understand how customers navigate our site, interact with content, and discover our products.
  • You can manage or disable cookies through your browser settings, though some site features may stop working.

3. Marketing (Email & SMS)

By providing your contact details, you may opt-in to receive health insights and product updates.

  • Consent: We only send marketing if you have given express consent (e.g., ticking a box at checkout or signing up for our newsletter).

  • SMS Marketing: If you sign up for SMS, message frequency varies. Message and data rates may apply.

  • Opt-Out: You can unsubscribe at any time. For emails, click the "Unsubscribe" link at the bottom. For SMS, reply STOP to any message.

4. Children’s Data

Our products are intended for adults seeking to improve their dietary fibre intake.

  • Intent: We do not intentionally target or market to children under the age of 18 (or 16 in some jurisdictions).

  • Transactions: While we cannot prevent a minor from using a valid payment method to make a purchase, we do not knowingly collect personal data from children. If we become aware that we have collected data from a minor without parental consent, we will delete it immediately.

5. Data Security & Retention

  • Security: We use industry-standard SSL encryption and Shopify’s secure infrastructure to protect your data. However, no digital transmission is 100% secure.

  • Retention: We keep your data only as long as necessary:

    • Order History: Retained for tax and legal compliance.

    • Marketing Data: Retained until you unsubscribe or ask us to delete it.

    • Abandoned Carts: Shopify may hold this data briefly to help you complete your purchase.

6. Changes to This Policy

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. We will post any revised Privacy Policy on the Site and update the “Last updated” date. Where required by law, we will provide you with notice of material changes and, where applicable, obtain your consent.

7. Contact Us

If you have questions about your data, want to request a copy of the info we have on you, or want it deleted: